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FAQ

What is Paintless Dent Repair?

Paintless Dent Repair (PDR) is an industry recognised repair process that involves the removal of hail dents or other types of damage from a vehicle’s exterior surface panels without disturbing the finish.

How does it work?

In most cases, this procedure involves the use of specialised tools to apply pressure to the backside of the panel to remove surface imperfections. Damage may also be repaired by bonding a “tab” or other device to the exterior of the panel and pulling the dent from the topside. By using either of these techniques, the technician is able to restore panel appearance, thus eliminating the need for refinishing the panel’s surface area.

How is it done?

PDR technicians use specialised tools to push the metal back into its original shape from behind the dent. Depending on the location of the damage, the panel is accessed by removing trim pieces, through window openings or by removing inner panels.

What can be fixed?

Paintless dent repair is very effective for the following situations:

• Very small dings to large dents;
• 1990 model year and newer vehicles;
• Paint has not been broken or cracked;
• The dent is not near the edge of a panel;
• The panel has not had previous body repair.

What are the advantages of paintless dent repair?

• No repainting or body filler needed;
• Less expensive than traditional body repair;
• Same-day service in most cases;
• No risk of paint overspray on other vehicle areas;
• No risk of incorrect colour matching;
• Vehicle retains original paint.

What form of payment do you accept?

Upon completion of your vehicle you may have an excess. Payment is expected prior to or on collection/delivery of your vehicle. Accounts or other payment terms will need to be arranged prior to completion of your vehicle to avoid delays at collection/delivery.
We accept the following forms of payment:
Cash
Eftpos
Credit Cards (Visa & Master Cards only)

Do you offer a warranty on your repairs?

Yes – We offer industry standard 5 years warranty on all our paintless dent repair work, with lifetime warranties offered for pdr completed for our partner insurers.

How long does it take to repair my vehicle?

Small damage usually will take 2-3 days, larger damage may take 7-10 days. We will keep you informed of the progress of your repair. We will contact you when the repair work is completed.

Do you provide free loan cars?

No, but we will be able to assist you by arranging a rental car from Aussie Hire Car Solutions at discounted price.

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