As a customer, I am writing to compliment Aussie RV & Caravan Repairs on every aspect of my dealings with the company, in particular, the Brisbane factory, and the agent Peter. My campervan was subject to a hailstorm on 25 October in the South Downs area of Queensland. Hail the size of small tennis balls hit the area with catastrophic effects. Within two days, an agent travelled from Brisbane, 2 hours away, examined our vehicle and offered to collect our vehicle promptly. As we were travelling and wished to get back to our home, we asked if the vehicle could be collected from our home – no problem. Within a week, the vehicle had been collected and assessed, and was awaiting the tick-off form our insurer.
At all times the representative was in contact, informed us of developments, I am convinced took the greatest of care of our vehicle, and returned it to us in as new condition. I could not be more satisfied with the service provided, the professionalism of that service and the consideration afforded to a worried customer. At no time were my enquiries ever considered a nuisance, the attention to detail was excellent, and I am confident that this company provides the highest standard of service, to the extent that if makes me proud that this is an Australian company.